Visuals That Create Efficiency (Information Architecture)
Team efficiency increased by an estimated 20-30%, freeing capacity for higher-value work without adding headcount.
Business risk
Every new project required its own discovery and mapping process from scratch. This duplicated effort across projects and teams and consumed hours of billable capacity with no reusable output.
Intervention
Designed a single visual model that consolidated hundreds of use cases and multiple concurrent projects into one standardized deliverable.
Business outcome
Team efficiency increased by an estimated 20-30%, freeing capacity for higher-value work without adding headcount.